FAQ

How do I place an order on the Lite Underwear website?

To place an order on our website, simply browse our collection, select the items you want, and add them to your cart. Proceed to the checkout page to enter your shipping and payment details.

Can I make changes to my order after it has been placed?

We can’t make any guarantees, but if you contact us asap we will try and amend any mistakes before it’s been shipped.

What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal for secure and convenient payments.

Is it possible to cancel my order?

We strive to process orders quickly, but if you need to cancel, please reach out to our customer support team as soon as possible. We'll do our best to assist you.

How can I track the status of my order?

Once your order has been shipped, we will send you a confirmation email with tracking information. You can use this information to track the status of your order on the shipping carrier's website.

How do I determine my size for Lite Underwear?

We provide a size chart on our website that can help you find the right size for your measurements. You can refer to this chart to ensure a perfect fit.

What should I do if I'm unsure about my size?

If you're unsure about your size, we recommend contacting our customer support team. They will be happy to assist you in finding the best size based on your measurements and preferences.

Do your products run true to size?

Yes, our products are designed to run true to size. However, we understand that everyone's body shape is unique, so we provide detailed measurements on our size chart for accurate sizing.

Can I exchange or return an item if it doesn't fit?

Yes, we have a hassle-free exchange and return policy for sizing issues. Please refer to our Returns and Exchanges page for more information on how to initiate a return or exchange.

What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal for secure and convenient payments.

Can I use a gift card to make a purchase?

Yes, we accept gift cards issued by Lite Underwear. During the checkout process, you will have the option to enter your gift card details to apply it to your purchase.

Do gift cards expire?

Our gift cards do not have an expiration date, so you can use them whenever you're ready to make a purchase.

Can I combine multiple gift cards for a single purchase?

Yes, you can use multiple gift cards to pay for your order. Simply enter the gift card details one by one during the checkout process.

What are your shipping options?

We offer standard shipping and express shipping options. The available shipping methods and delivery times will be displayed during the checkout process.

How long does it take to process and ship an order?

We strive to process and ship orders within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Do you offer international shipping?

Yes, we offer international shipping to select countries. The available shipping options and applicable fees will be displayed during the checkout process.

Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the status of your order on the shipping carrier's website.

What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please refer to our Returns and Exchanges page for more information.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team with your order details. They will guide you through the process and provide further instructions.

Can I return or exchange an item that has been worn or washed?

To ensure fairness to all customers, we can only accept returns or exchanges for items that are in unused and resalable condition with all original tags and packaging intact.

Will I be refunded for my returned items?

Yes, once we receive and process your returned items, we will issue a refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account.

Do I need to pay for return or exchange shipping?

If you're returning/exchanging an item due to a mistake on our part (e.g., wrong item sent), we will cover the return shipping costs. However, if you're returning/exchanging an item for other reasons (e.g., sizing issues), the return shipping costs will be your responsibility.

Once we receive your returned item, it typically takes 5-7 business days to process the return and issue the refund. Please note that the refund processing time may vary depending on your financial institution.