All You Need to Know

LITE Underwear is a modern lingerie and swimwear brand dedicated to helping you feel confident, stylish, and comfortable all day long. We prioritize high-quality, sustainable materials, innovative designs, and a perfect fit for every body shape. Our mission is to empower customers to embrace their unique style while enjoying luxurious comfort.

We operate multiple facilities and distribution centers worldwide to meet the needs of our global customers. This helps us provide fast shipping and localized support in many regions.

Currently, we operate exclusively online. Stay tuned for future pop-up events or potential retail partnerships in select cities!

Simply browse our collections, select your preferred size and color, then click “Add to Cart.” When you’re ready, proceed to checkout and enter your shipping and payment details.

If you need to change or cancel your order, contact us immediately. We’ll do our best to accommodate changes before your order ships.

Yes, we use secure payment gateways and SSL encryption to protect your data. Visit our Privacy Policy for more details.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay. We also accept various local payment options depending on your region.

Yes! You can purchase digital gift cards here. They never expire and can be used on any item on our site.

Yes, you can apply multiple gift cards to a single order. Just enter each gift card code one by one at checkout.

We offer standard and express shipping to most countries. Delivery times vary by region. See our Shipping page for details.

Yes, we ship worldwide. Shipping rates and times will be calculated at checkout based on your location.

Import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility.

We accept returns within 30 days of delivery for unworn items in original condition. Check our Returns & Exchanges page for details.

Visit our Returns Hub and follow the prompts. You’ll receive a return label and instructions if your return is approved.

Yes, if your size is in stock. Start a return and indicate you’d like an exchange in the request form.

Refer to our Size Guide for detailed measurements. For personalized help, contact our support team.

Most customers find our products true to size. If you’re between sizes, we generally recommend sizing up for comfort.

We prioritize soft, breathable fabrics like cotton, modal, and sustainable blends. Product descriptions list specific material compositions.

Simply create an account on our site. Once logged in, you’ll automatically start earning points on every purchase.

Earn points by making purchases, referring friends, and engaging with us on social media. Check the Rewards page for details.

Points can be redeemed for discounts on future purchases, exclusive rewards, and more. See the Rewards page for all redemption options.

We love collaborating with talented influencers and brand ambassadors. Visit our Affiliates & Creators page to learn more and apply.

As an affiliate or creator, you’ll earn commissions on referred sales, get early access to new collections, and enjoy exclusive perks.

Our HelpHub contains in-depth articles, how-to guides, and troubleshooting tips. It’s your go-to resource for all things LITE Underwear.

If you still have questions, feel free to contact us using the methods below. We’re happy to assist!

Email us at customer.services@liteunderwear.com. Our team is available Monday to Friday, 8am–6pm, and Saturday 8am–4pm (UK time).

We currently provide support via email. Live chat may be introduced soon—stay tuned!

Please send us a message or check our HelpHub page for more resources. We’re happy to help!